Since we have different teams supporting Kerio Connect and MailEssentials, it is important that you select the right product when you create the support ticket with us, so the ticket can be handled without delays. IMPORTANT: If you face any issues or have any specific questions, either when setting up a new environment with Kerio Connect & MailEssentials or with an existing setup, please first try to isolate the issue/question to either Kerio Connect OR MailEssentials. Note: Any issues with the installation and configuration of IIS SMTP is outside of GFI’s support scope. Restart the Microsoft Exchange Transport service.This article provides information on how to configure Kerio Connect and MailEssentials. Once complete, re-run the commandlet Get-TransportAgent to get the registered transport agents and confirm that they are all now disabled. Note: You'll receive a confirmation on whether you want to perform the action, select Yes on each prompt. Stop the GFI Transport Agents by running the following cmdlets:ĭisable-TransportAgent GfiAsRtSubmittedAgentĭisable-TransportAgent GfiAsRtRoutedAgent Note: If running MailEssentials 2012, the GfiAv- agents (responsible for the EmailSecurity portion) will also be listed: The status of the enabled GFI MailEssentials agents is displayed as follows: Verify that IIS Admin, SMTP, and the World Wide Web Publishing Services have all restarted. Note: Two sets of stop_snks.cmd will be present in the folders GFI\MailEssentials\Antispam and GFI\MailEssentials\EmailSecurity in the MailEssentials 2012). A greenindicator confirms that email processing is currently Enabled.Ĭlick on the Disable button and accept the prompt to restart the IIS Admin Serviceĭouble-click stop_snks.cmd file for executing instructions to unbind the sinks. Navigate to Start > Programs > GFI MailEssentials > GFI MailEssentials Switchboard.Ĭlick on the Troubleshooting tab. The automatic way through the Switchboard is recommended.
MailEssentials can be temporarily disabled and enabled in two ways. This article provides the procedure to temporarily Enable or Disable MailEssentials Processing in order to isolate issues that are suspected to be unrelated to MailEssentials.
When troubleshooting mail flow issues, it is sometimes necessary to enable/disable email processing without having to uninstall MailEssentials
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